Capabilities
Six capabilities, one agreement, one accountable party.
Everything below is delivered under NEVO rather than bought separately. The grouping follows the three parts of the model — Support keeps people working, Secure reduces risk and proves it, Grow improves the operation.
01 · NEVO Support
Managed IT & Support
The Support half of NEVO. Unlimited helpdesk, 24/7 phone, monitoring on every endpoint and server, and onsite attendance across Northern NSW and Sydney — with response commitments written down rather than implied.
- Managed IT
- Co-managed IT
- 24/7 helpdesk and support
- Server management
- IT strategy and audit
- +2 more
02 · NEVO Secure
Cyber Security & Compliance
The Secure half of NEVO. Managed as an ongoing program with evidence attached — not products supplied once and left running.
- Cyber security
- Essential Eight compliance
- Managed detection and response
- Managed firewall
- Ransomware protection
- +4 more
03 · NEVO Secure
Business Continuity
Continuity is not a third product bolted on. It is what you get when support knows the environment well enough to rebuild it and security has tested that the backups restore.
- Backup and disaster recovery
04 · NEVO Support
Cloud, Microsoft 365 & Infrastructure
Microsoft 365 and the infrastructure underneath it, configured for organisations that hold member records or health information — and kept on a lifecycle plan instead of a hope.
- Microsoft 365
- SharePoint
- Microsoft Teams
- Azure cloud
- Cloud and virtualisation
- +1 more
05 · NEVO Support
Connectivity, Wi-Fi & Communications
Wi-Fi, internet and telephony for large venues, multi-site services and older complex buildings — where most coverage problems are a design problem, not a hardware problem.
- Enterprise Wi-Fi
- Business internet and connectivity
- Phone systems
- Business communications
06 · NEVO Grow
Automation, Integration & AI
The Grow half of NEVO, and the part most agreements leave out entirely. We have developers on staff, which is why we can build the missing piece instead of waiting for a vendor to ship it.
- Process automation
- Power Automate
- Custom integrations
- Practical AI
- Web and application development
Book a Technology Review.
One to two hours onsite, across support, cyber posture, backup and recovery, infrastructure, Microsoft 365 and where the organisation is heading. You receive a written findings report within five days — prioritised risks, quick wins and gaps, in writing.
$1,500 including GST. Credited in full against your engagement if you proceed.
The report is yours to keep regardless of what you decide to do next.
The 90-day guarantee. Give us 90 days. If you're not satisfied with our service in that time, cancel and we'll refund our fees. You keep the audit, the report and every improvement we've made. Third-party hardware, licences and subscriptions purchased on your behalf are excluded. Full terms