Client support
Lodge a service request
Existing clients can raise a request four ways. Whichever you use, it becomes a tracked ticket visible to your team.
How to raise a request
- The help button on your device — fastest, and it attaches your machine details automatically
- The client portal, where you can also see the status of anything open
- Email the helpdesk, which creates a ticket automatically
- Phone, 24 hours, for anything that cannot wait — 02 6686 0000
What happens next
The request is triaged against the response commitments in your agreement. Whoever picks it up can already see your environment — the monitoring, asset register and documentation are the same ones the daytime team uses.