Capability 01 · NEVO Support
Keeping people working, around the hours you actually operate.
The Support half of NEVO. Unlimited helpdesk, 24/7 phone, monitoring on every endpoint and server, and onsite attendance across Northern NSW and Sydney — with response commitments written down rather than implied.
Most providers sell you a ticket queue. What a club, a practice or a care provider actually needs is someone who already knows the environment when the call comes in at 7pm, and who owns the outcome even when the fault sits inside a vendor's system.
Managed IT
One predictable monthly agreement covering the whole technology environment — not just the devices and the ticket queue.
Read more →Co-managed IT
For organisations that already have internal IT capability and need depth, cover and specialist skills rather than a replacement.
Read more →24/7 helpdesk and support
IT systems are support-intensive by nature, and in most organisations that burden lands on a handful of people who are already fully committed.
Read more →Server management
Whether your servers sit in a comms room, in Azure or both, someone has to own patching, capacity, backup verification and the date they get replaced.
Read more →IT strategy and audit
Simple, reliable technology starts with knowing exactly what you have. For most organisations that inventory has never been written down.
Read more →Gaming, point of sale and membership systems
A club's gaming floor, tills, membership database and loyalty program are not separate systems. They are one dependency chain, and a fault anywhere in it stops trading.
Read more →Healthcare IT support
In a clinical setting the IT environment is the key tool of the trade. When it slows down, the consequence is not inconvenience — it is care delayed.
Read more →Book a Technology Review.
One to two hours onsite, across support, cyber posture, backup and recovery, infrastructure, Microsoft 365 and where the organisation is heading. You receive a written findings report within five days — prioritised risks, quick wins and gaps, in writing.
$1,500 including GST. Credited in full against your engagement if you proceed.
The report is yours to keep regardless of what you decide to do next.
The 90-day guarantee. Give us 90 days. If you're not satisfied with our service in that time, cancel and we'll refund our fees. You keep the audit, the report and every improvement we've made. Third-party hardware, licences and subscriptions purchased on your behalf are excluded. Full terms